You must contact us advising us of your order number, date of order, your Rosina&Albert user name and details of what you are returning and what you would like sending back. We do advise when sending to use proof of postage, as Cherwell Retail Solutions Ltd cannot be held responsible if we do not receive your returned items.
Inside your returns parcel you must enclose your Rosina&Albert order number, your full name and address for returns and details of what you require. If any details are missing, our distribution team cannot complete your refund/replacement item for you.
If we receive poorly returned products and they are damaged, we cannot accept them and we will return them to you. There must be a very good reason for a refund/return to take place, so please contact us with all relevant details. Any postage charges incurred when returning products to us must be paid by you, the client. If we resend items out to you, we will pay the postage.
Any returns must be notified to us within two days of delivery. When we return your items to you, we will send them back to you via a carrier. We like to deal with all returns on a daily basis, but please allow 7 days. If your order arrives damaged, you must notify us within two days so that we can arrange a replacement order and the collection of your damaged goods. All errors must be reported within two days of receiving your order.